Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Three years later, Providence announced plans for a new St. Paul’s Hospital and health campus, three kilometres east of the ...

Survey shows homeowners choose Pros for digital convenience, AI-assisted communication and clear pricing—proving that customer experience now wins the job SAN DIEGO, Dec. 15, 2025 /PRNewswire/ -- ...

The Philadelphia Eagles are in the middle of a three-game losing streak. Unsurprisingly, a locker room change has been made. Philadelphia installed a "positivity rabbit" in the locker room heading ...

With trust in government at near-record lows, public service leaders need to be able to deliver results and maintain trust with the public. These unique challenges require public service leaders — ...

For years, when it was time for startups to start selling their product, they could turn to any number of traditional playbooks. But as with so many things, AI is changing how companies prepare to go ...

These pages have often criticized proxy advisers, who provide research to institutional investors on voting decisions. But the market has changed dramatically in recent years: Investors and companies ...

Ford is rolling out a new dealership design, 'Ford Signature 2.0,' to create a more welcoming, hotel-like experience. This new approach emphasizes hospitality and lower sales pressure, based on ...

Most of us don’t book an economy class plane ticket with comfort in mind. But that’s especially true for travelers in bigger bodies. “I’m not just fat, I’m fat and tall. I’m six feet tall,” said ...

Mamdani’s Hands-Off Approach to Homeless Camps Could Spell Disaster for NYC 2025, the Year of the Surprise Presidential Pardon Trump Administration Launches ‘DOOR TO DOOR’ Investigation of Somali ...

Designed by Will Tullos; photographs via Getty Images. In August 2018, Norwich City made headlines after painting the walls of Carrow Road’s away changing room in pink. At the time, it was reported ...

For decades, many organizations have tried customizing certain aspects of their marketing, sales, and customer experiences. Many started small, adding a first name automatically to emails, passing ...