IBM and Oracle both forecast that by 2020, 80% of interaction between businesses and users will be automated. Although that prediction may be a bit too optimistic, Robotic Process Automation (RPA) is ...

The voice-enabled chatbot will be available to a small group of people today, and to all ChatGPT Plus users in the fall. OpenAI is rolling out an advanced AI chatbot that you can talk to. It’s ...

Our multilingual AI voice agents are designed to meet the diverse needs of businesses worldwide, providing seamless customer service in multiple languages” Research Report Closing the CX Gap: Leaders ...

Bridget Carey is an award-winning reporter who helps you level-up your life -- while having a good time geeking out. Her exclusive CNET videos get you behind the scenes as she covers new trends, ...

Launched about a month ago, the bot has helped the company slash per-customer call costs by 75%, said Sanjeev Barnwal, cofounder and CTO of Meesho When asked if automation would result in any layoffs, ...

Discover how AI can drain brand personality and why human editing and AI detection tools help preserve authentic, engaging ...

OpenAI, the developer of ChatGPT, has suspended the account of a company that created an artificial intelligence-powered voice bot that impersonated Democratic presidential candidate Dean Phillips. It ...