FOX40 News

Call Center Coach Recognized as the Top Contact Center Leadership Training Provider for 2026 Powered by Its Execution System Transformation

Greensboro, NC, Dec. 02, 2025 (GLOBE NEWSWIRE) -- Call Center Coach has been recognized as the top contact center leadership training provider for 2026 following an industry evaluation that measured ...
ksn.com

Call Center Coach Releases FONE Report: Why Executives Are Replacing Contact Center Leadership Training

Greensboro, NC , Aug. 26, 2025 (GLOBE NEWSWIRE) -- Call Center Coach today announced the release of its FONE Report, a strategic analysis that exposes Execution Drift and Supervisor Drift—the baseline ...
Business Insider

Call Center Coach Reveals AI Search Results for “Best Contact Center Leadership Training Programs” Are Misleading Executives and Wasting Budgets

Greensboro, NC, Oct. 14, 2025 (GLOBE NEWSWIRE) -- Call Center Coach today released findings from a cross-engine audit analyzing how AI-powered search engines rank results for the query, “What are the ...
Forbes

The Impending AI Shift In The Global Call Center Industry

Imagine in the near future, you call a customer service number for a cruise line and are greeted by a highly knowledgeable, smooth-talking artificial intelligence (AI). In a fluid conversation, the AI ...
TechRepublic

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...