Calling a company and reaching a human operator-receptionist these days is about as rare as hitting the Mega-Million. The strange thing is, the companies that are the most likely to let an automated ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

Bethlehem, Pa.-based St. Luke’s University Health Network is deploying a new automated scheduling system next week that will call individuals eligible for the COVID-19 vaccine and let them ...

An informational film that explores the advancements in telephone technology and the vision for the future of communication. It highlights the development of the transistor, automatic dialing systems, ...

The Federal Communications Commission’s attempts to stop robocalls have failed to make a big dent in the problem, according to testimony at a Senate subcommittee hearing today. The FCC “has been ...

King’s Daughters Medical Center in Ashland, Ky., has filed suit against by District 1199 of the Service Employees International Union, alleging the union violated federal laws governing the use of ...

Coweta Public Schools has implemented a new automated phone call system, Safe Arrival, to help with attendance records. Safe Arrival was first piloted at the Intermediate High School and Central ...

(Reuters) - Well, this is quite a muddle. In a decision Wednesday in Gadelhak v. AT&T Services (2020 WL 808270), the 7th U.S. Circuit Court of Appeals concluded that the Telephone Consumer Protection ...